01/01/2024
At Consumer Fundi, we are committed to protecting your privacy and ensuring that your personal information is handled with care and respect. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with relevant privacy laws, including the Protection of Personal Information Act (POPIA) in South Africa.
1. Information We Collect
We collect personal information necessary to provide our services, which may include:
– Full name
– Contact information (e.g., phone number, email address)
– Financial information (e.g., credit history, income details)
– Identity verification details (e.g., ID number, proof of residence)
– Correspondence and communication with us
2. How We Use Your Information
We use your personal information for the following purposes:
– To provide credit repair services, dispute resolution.
– To communicate with you regarding your service requests or inquiries.
– To comply with legal obligations, such as those required by the National Credit Regulator (NCR).
– To improve our services and customer experience.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your data with third parties only in the following cases:
– With service providers who assist us in delivering our services, subject to strict confidentiality agreements.
– To comply with legal obligations or respond to lawful requests by public authorities.
– With your explicit consent, for specific services or transactions.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
– Secure storage of data.
– Encryption of sensitive financial information.
– Regular security audits and staff training on data protection.
5. Your Rights
You have the following rights regarding your personal information:
– Access to your personal data.
– Correction or updating of inaccurate or incomplete data.
– Request deletion or restriction of data processing in certain circumstances.
– Object to the processing of your personal data.
– Lodge a complaint with the Information Regulator if you believe your privacy rights have been violated.
6. Retention of Data
We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and we encourage you to review the policy periodically.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:
Consumer Fundi
Email: info@consumerfundi.co.za
Phone: 087 7032 677
Address: Parktown, Johannesburg
By using our services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.
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